Refund policy

At HavenRoot, customer satisfaction is our highest priority. We want every customer to enjoy their purchase with confidence. If your order does not meet your expectations, we provide a simple and customer-friendly return and refund process.

30-Day Free Return Guarantee

We offer a 30-day free return and refund policy. Customers may request a return within 30 days after receiving their order.

To be eligible for a return, products must be:

• Unused and in original condition
• Returned with original packaging when possible
• Free from damage caused by improper use

Return Process

To start a return request, please contact our customer support team at:

Email: support@HavenRoot.store

Please include:

• Order number
• Customer name
• Product details
• Reason for return
• Photos or videos if the product has defects or damage

Our team will review your request and provide return instructions.

Damaged or Incorrect Items

If your product arrives damaged, defective, or incorrect, please contact us within 7 days of delivery. We will carefully review the issue and provide an appropriate solution, including replacement or refund assistance.

Refund Processing

Once your return is approved and received, we will process your refund. Refunds will be issued to the original payment method.

Please allow several business days for your bank or payment provider to complete the transaction.

Non-Returnable Items

Certain items may not qualify for return if:

• They show signs of use or damage caused by the customer
• They are missing original components
• The return request is submitted after the 30-day period

Customer Support

We are committed to making every shopping experience simple and stress-free. If you have any questions regarding returns or refunds, please contact HavenRoot customer support.